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Frequently Asked Questions

• Why is my hot water heater running out so fast?

  If you notice the supply of hot water isn’t lasting as long as it should, it may be an issue with your tank water heater. The heating element could be too dirty from grime or mineral buildup.

• My toilet won't stop running. Why?

  A toilet that won’t stop running could be dealing with any number of issues, including a broken flapper seal, flush valve or flapper chain. Sometimes it’s the handle itself that’s been damaged and separated from the chain. A running toilet wastes a lot of water, so don’t hesitate to contact our plumbers at 713-396-3760.

• Why isn’t my dishwasher draining?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to permit warmer air to circulate around the plumbing. Double check that any harmful substances in these cabinets are moved somewhere out of the reach of children.

  Let the cold water drip from faucets served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent ice from forming and freezing.

  Minimize changes to the thermostat and keep your home approximately 50 degrees, even in situations where you’re out of the house.

  Check out our full guide for dealing with frozen pipes.

• What should I do if my garbage disposal smells?

  Grind up food scraps right away with cold water and leave the disposal on for about 30 seconds to minimize the risk of clogs. Everyone should also avoid dumping coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they produce drainage issues and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional inspection to pinpoint what went wrong.

  Think of it like visiting your doctor. They must perform a thorough checkup to learn more about what’s wrong before recommending treatment. In the same way, your HVAC professional needs to inspect your system to decide on the best repair or maintenance steps.