Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a man named Jimmy from the Raleigh area who told Service Experts about a special project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to move around and her home was not wheelchair friendly, mainly due to the size of the equipment. When Jimmy became aware of the situation, he wanted to remodel the Tracy family’s house to make it entirely wheel-chair compatible. But because of the age of the home, remodeling was going to be a larger project than he initially planned. Looking for another way, Jimmy chose to try converting the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and dining area.

Ready to get started, Jimmy started contacting local contractors, including building supply companies, plumbers, and electricians and they all said they would be thrilled to help and give their services and supplies. He asked Service Experts of Raleigh for the heating and cooling piece of Kyla’s new mini suite. Our Service Experts residential sales consultants went over to find out more about the project and were amazed by how bright and friendly Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 HVAC equipment for his little girl’s new apartment, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s an invoice that read:

“We are more than honored to present you with a total heating and cooling system at no charge as long as we can all get hugs.”

The team at Service Experts of Raleigh were humbled to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. Kyla’s family is fundraising to purchase a wheel-chair accessible vehicle to better transport their family. To learn more or to give to the Tracy’s van, please visit their GoFundMe account.

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