Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a man named Jimmy from the Raleigh area who told Service Experts about a special project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to move around and her home was not wheelchair friendly, mainly due to the size of the equipment. When Jimmy became aware of the situation, he wanted to remodel the Tracy family’s house to make it entirely wheel-chair compatible. But because of the age of the home, remodeling was going to be a larger project than he initially planned. Looking for another way, Jimmy chose to try converting the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and dining area.

Ready to get started, Jimmy started contacting local contractors, including building supply companies, plumbers, and electricians and they all said they would be thrilled to help and give their services and supplies. He asked Service Experts of Raleigh for the heating and cooling piece of Kyla’s new mini suite. Our Service Experts residential sales consultants went over to find out more about the project and were amazed by how bright and friendly Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 HVAC equipment for his little girl’s new apartment, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s an invoice that read:

“We are more than honored to present you with a total heating and cooling system at no charge as long as we can all get hugs.”

The team at Service Experts of Raleigh were humbled to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. Kyla’s family is fundraising to purchase a wheel-chair accessible vehicle to better transport their family. To learn more or to give to the Tracy’s van, please visit their GoFundMe account.

 
 
 
Contact Us
Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.