How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you probably heard about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear no more!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, see their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the issue and get it up and running again.

Signs of this glitch include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s performing slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, unhook the Nest Thermostat from the USB cable. If the unit has turned on while plugged in, power it off and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to complete charging. After about 60 minutes of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Church Services put in your Nest Thermostat, please reach out to us at 713-396-3760 or schedule an appointment online. If your Nest Thermostat was not put in by Church Services, please contact Nest Support here.

Also, do not let this issue panic you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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