Commonly Available Job Positions at Church Services in Houston Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager oversees the P&L, drives sales, and provides leadership to all employees and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve issues, and ensure complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also completes installation and service on indoor air quality equipment and products, as well, and has the expertise to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, grievances, and billing questions with the highest degree of consideration and professionalism to settle customer issues with a one-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following approved radio and pager policies, dispatches customer information to Maintenance Technicians, Installers, and Service Technicians. The person in the role also communicates with the customer to ensure the customer is informed of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher effectively plans and routes the most suitable technicians following established company processes.